Carlos is more than an agent--he became our trusted advisor and protector in the home buying process. Carlos guided us through a dizzying short sale. His persistence garnered lender approval in a mere 65 days. He communicated with all parties constantly. I am a demanding lawyer and a believer in the squeaky wheel philosophy. Carlos is the only person (ever) I can think of who consistently gave me status updates before I even asked him. Carlos is the rare person who takes personal responsibility for the entire transaction; he fixed numerous mistakes by other parties to the sale even though the errors had nothing to do with his performance. When the mortgage broker failed to rerun my credit report until the last minute and found a dip in my score, Carlos was ready with a broker who could support my lower score. When the closing company failed to send my paperwork to the seller's bank, Carlos stepped in to obtain an approval extension immediately. He put the derailed closing process back on track twice. Moreover, the house we bought was our first and we were 9 months pregnant at the time of closing--Carlos brought calm to this mom-to-be who was terrified of not having a home for her baby's homebirth. He brought the ultimate in cool and control to our home buying transaction. Carlos has our hightest possible recommendation as an agent and as a person of integrity.